#32 (VAR, ISV, Dev, SMB): On The Edge with Jim Roddy – On The Edge Book Club – Raving Fans

Episode Description

For episode #5 of “On The Edge with Jim Roddy,” our book club reviews Raving Fans, a classic that’s popular among VARs and ISVs. Point of sale industry movers Sean Buckley of Vend, Abby Sorensen of The Business Solutions Network, and Jeremy Julian of CBS NorthStar discuss lessons learned from this customer-service focused book. Their discussion offers detailed guidance about eliciting customer feedback, improving your customer experience, and establishing your company as a leader in your niche market. The “On The Edge” pod is designed for POS reseller and software developer executives with a goal to educate them on leadership, management, hiring, sales, and other SMB best practices.

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